Are you not satisfied about the product you just bought with us? You can return it or get a refund for free for the whole purchased amount to your bank account. Returning products is not always for free with other online sellers. Check their terms and conditions.
If you buy a product from our webshop, then you will have the right for free return in case you decide its not what you were looking for. You can change your mind in a periode of 14 days after purchase. This term is determined by law for online sales. Buying at custom IT webshop means, we give you a term of 14 days to return the purchased product for free. Software actiation codes are non-returnable.
Products which contain a secret activation code / license key, can not be returned after purchase.
In the EU consumers have the right to withdraw from your online purchase within 14 days. This "cooling off" period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day. This cancellation period is only valid for consumer. So, companies who buy products or purchased goods with VAT number, can not return products.
Since we offer only digital products at this moment, shipping and packaging costs are free of charge. After payment, you receive the product in your mailbox. This rule alse applies for returning products back to custom IT. In case you have a product to return, we refer to point 5: how to return your product.
Sometimes it can happen that the product that you order is either not working or ordered incorrectly. This is why you should be able to return goods to us. In case you experience problems with your product, we offer at least the solutions below:
Product which you want to return exceeding the cancellation are not accepted. We try not to have much products in stock. So, we hope you understand this. In case you want to return a product for technical issues, after this cancellation period, please check point 5 below to find the procedure.
There are 2 options to return your product back to our store.
Need more info about our terms and conditions? Just read the article here: Terms and Conditions.