Return and Refund

Return and RefundAre you not satisfied about the product you just bought with us? You can return it or get a refund for free for the whole purchased amount to your bank account. Returning products is not always for free with other online sellers. Check their terms and conditions.

Free Return and Refund

If you buy a product from our webshop, then you will have the right for free return in case you decide its not what you were looking for. You can change your mind in a periode of 14 days after purchase. This term is determined by law for online sales. Buying at custom IT webshop means, we give you a term of 14 days to return the purchased product for free. Software actiation codes are non-returnable.


Products which contain a secret activation code / license key, can not be returned after purchase.

1) Cancellation Period

In the EU consumers have the right to withdraw from your online purchase within 14 days. This "cooling off" period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day. This cancellation period is only valid for consumer. So, companies who buy products or purchased goods with VAT number, can not return products.

2) Shipping & Packing Costs

Since we offer only digital products at this moment, shipping and packaging costs are free of charge. After payment, you receive the product in your mailbox. This rule alse applies for returning products back to custom IT. In case you have a product to return, we refer to point 5: how to return your product.

3) Damaged / Defective / Incorrect Goods

Sometimes it can happen that the product that you order is either not working or ordered incorrectly. This is why you should be able to return goods to us. In case you experience problems with your product, we offer at least the solutions below:

  • We offer support trying to fix the issues that you have with the product. First we try it via mail, in case of difficult problems we can also ask support from our suppliers engineers.
  • You can return your product to custom IT and we will transfer the payed value back to your account via the Refund proccess of your bank card.
  • You want to buy another product, so you return the product to our shop and we give you a voucher in return ( without loss of value).

4) Products Returned Exceeding the Cancellation Period

Product which you want to return exceeding the cancellation are not accepted. We try not to have much products in stock. So, we hope you understand this. In case you want to return a product for technical issues, after this cancellation period, please check point 5 below to find the procedure.

5) How to return your product?

There are 2 options to return your product back to our store. 

  • Log in online and check your order history. There you can open the order and start the return product procedure (RMA). If you just want return the product, because you changed your mind about the purchase we just ask a declaration that you did not activate the secret code on the software. Activated software with the license that you have purchased in our shop can not be used anymore, so are not returnable.
  • Can not access your account? No problem, just mail us your invoice and certificate. We will take it back and refund the payed money back to your bank account.

6) Link to Terms and Conditions

Need more info about our terms and conditions? Just read the article here: Terms and Conditions.